Return Policy

RETURNS/REFUNDS/EXCHANGES


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fotofami.com.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@fotofami.com and we will notify you the shipping address based on your location.

We will pay for the mailing only if items are defective. Buyers will pay for the mailing in other circumstances.